Return & Refund Policy

Effective Date: August 4, 2026

Welcome to Nature Health.

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.

• The item must not be damaged by the customer.

• Proof of purchase or order number is required.

For health and hygiene reasons, opened or used products cannot be returned or refunded.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Please provide:

• Order Number

• Clear photos of the product and packaging

• A brief description of the issue

After verification, we will offer a replacement or refund where applicable.

Refund Policy

Once your return is received and inspected, we will notify you about the approval of your refund.

If approved, your refund will be processed within 5–10 business days through the original payment method or another mutually agreed method.

Shipping charges are non-refundable unless the mistake was made by Nature Health.

Exchanges

Products will only be exchanged if they are damaged, defective, or the wrong item was delivered.

Return Shipping

Customers are responsible for return shipping charges unless the return is due to our error.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled.

Contact Information

Store Name: Nature Health

Address: Bahawalnagar, Punjab, Pakistan

Email: neturehealth@gmail.com

Phone / WhatsApp: 0322-7712550

We value your trust and are committed to providing high-quality products and excellent customer service.